Tees Valley Indexes - Customer Survey
Survey Results from 385 responses
Place of residence:
- Hartlepool: 47 (12%)
- Middlesbrough: 75 (19%)
- Redcar & Cleveland: 52 (14%)
- Outside The Area: 211 (55%)
Reason for visit:
- Family History: 353 (92%)
- Legal: 1 (0%)
- Leisure: 4 (1%)
- Find Certificates: 27 (7%)
Frequency of visit:
- First Visit: 59 (15%)
- Occasionally: 76 (20%)
- Regularly: 153 (40%)
- Frequently: 97 (25%)
Customer Satisfaction:
- Satisfied with website overall: 362 (94%)
- Satisfied with website design: 371 (96%)
- Satisfied with search facility: 343 (89%)
- Satisfied with validation facility: 356 (92%)
- Satisfied with ordering system: 348 (90%)